Building a Culture of Quality and Patient Service Sue Robertson  Grand River hospital has been concentrating on building a culture that is focused on Quality and Patient Service. Go To Print Edition
| A number of factors have been drivers of this focus. They include:
There are 4 aspects of Quality at the hospital: 1. Access to Care – includes wait times, occupancy rates and surgical cancellations 2. Appropriateness of Care – includes average length of stay and re-admission rates 3. Safety of Care – includes Hospital Standardized Mortality rates, Infection rates and falls 4. Satisfaction with Care – includes patient satisfaction rates and complaints | The hospital has a lot of reporting on all of these areas - it uses this information to:
This leads to improving the way they do things such as:
Grand River has developed ways to keep the spotlight on quality including:
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